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Blue Cross & Blue Shield of Rhode Island Expands Customer Service Hours, Adds Drop Off Locations for Medicare Application Deadline

With direct pay & Medicare enrollment deadlines approaching,

representatives available via telephone and in person this weekend to answer questions


PROVIDENCE, RI (December 5, 2013) –Blue Cross Blue Shield of Rhode Island (BCBSRI) will expand its customer service call center hours and retail location hours this weekend to provide additional support for customers as direct pay and Medicare enrollment deadlines approach. In addition it will offer additional locations for customers to drop off their Medicare enrollment applications in person.


BCBSRI staff will be available to answer questions about plan options, costs, physician networks and wellness benefits, as well as help individuals sign up for coverage.  The customer service team can be reached at 1-800-351-BLUE (2583) TTY/TDD 711.

Medicare’s Annual Enrollment Period (AEP) ends on December 7, and the enrollment deadline for direct pay customers has been extended to December 23, 2013. 


All applications for Medicare AEP must be received by BCBSRI by December 7, and cannot be postmarked in the mail by 12/7.  BCBSRI representatives will be collecting Medicare applications at the following locations on Saturday, December 7:

East Greenwich: 9:30 a.m. - 11:30 a.m., Chianti’s Restaurant, 195 Forge Road

East Providence: 9 a.m. - 11:00 a.m., Davenport’s Restaurant, 1925 Pawtucket Avenue

Providence: 10 a.m. - 12 p.m., Elmwood Adult Day Health Center, 209 Elmwood Ave

Smithfield: 9:30 a.m. - 11:30 a.m, Holiday Inn Express, 1010 Douglas Pike


To speak with someone in person, customers can visit the following locations:

·         BCBSRI customer service at 500 Exchange Street in downtown Providence

Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m.; and Saturday, December 7 from 9:00 a.m. to 3 p.m.

·         The Blue Advantage Center, BCBSRI’s new retail location, at 300 Quaker Lane in Warwick

Hours: Monday through Thursday, 9:00 a.m. to 5:00 p.m.; Friday, 9:00 a.m. to 6:00 p.m.; Saturday, 9:00 a.m. to 5:00 p.m.; Sunday, 11:00 a.m. to 4:00 p.m.

Note: On Saturday, December 7, the Blue Advantage Center will be open from 9:00 a.m. to 5:00 p.m., or until the last person is helped, as it is the final day of Medicare open enrollment.


For additional information about BCBSRI’s Medicare Advantage, Supplement and Prescription Drug plans, visit https://www.bcbsri.com/medicare/.

Blue Cross & Blue Shield of Rhode Island is the state’s leading health insurer and covers more than 600,000 members.  The company is an independent licensee of the Blue Cross and Blue Shield Association.  For more information, visit BCBSRI.com and follow us on Twitter @BCBSRI. 


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